Privacy Policy

Last Updated: 28/Jan/2025

At Bio.SoilZ, we value the privacy of our visitors. This Privacy Policy outlines how we collect, use and protect your personal information when you visit our website, https://www.biosoilz.com/ (the "Site").

By using the Site, you consent to the practices described in this policy. If you disagree with any part of this policy, please do not use our Site.

1. Information We Collect

We collect two types of information from users of the Site:

Personal Information: This includes information that you voluntarily provide to us, such as when you fill out a contact form, subscribe to our newsletter or communicate with us. This may include your name, email address, mailing address, phone number and any other details you provide.
Non-Personal Information: This includes information collected automatically as you use the Site, such as your IP address, browser type, device type, pages visited and referring URLs. This information is used to improve your experience and for analytical purposes.

2. How We Use Your Information

We use the information we collect in the following ways:

To respond to inquiries, customer service requests and feedback.
To improve and personalize your experience on our Site.
To send you promotional communications (you may opt out at any time).
To comply with legal obligations, resolve disputes and enforce our agreements.
To ensure security and prevent fraudulent activities.

3. Sharing Your Information

We do not sell, rent or trade your personal information. However, we may share your information with trusted third-party service providers who help us operate the Site, including:

Marketing and Analytics Partners: To improve our services and send relevant communications.

These third parties are only allowed to use your information as necessary to perform their functions and must comply with data protection laws.

We may also disclose your information if required by law, to protect our legal rights or in the event of a business transaction (e.g., merger or acquisition).

4. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons) to enhance your user experience and analyze website usage.

What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help us recognize your preferences, improve functionality and analyze visitor behavior.

How We Use Cookies

We use cookies for the following purposes:

Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: Help us analyze visitor behavior and improve our Site.
Functional Cookies: Enhance your experience by remembering preferences.
Marketing Cookies: Used to provide relevant advertisements.

Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect website functionality.

For more details, please refer to our [Cookie Policy].

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements and resolve disputes. If you request deletion of your data, we will ensure that your information is erased in accordance with applicable laws.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. However, no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Deletion: You may request deletion of your data, subject to legal requirements.
Right to Restriction: You may object to or request limitations on how we process your data.
Right to Data Portability: You may request that we transfer your personal data to you or another service provider.
Right to Withdraw Consent: If you have provided consent, you may withdraw it at any time.

To exercise these rights, please contact us at info@biosoilz.com.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with a data protection authority in your jurisdiction.

8. Compliance with UAE Data Protection Laws

This Privacy Policy has been designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

We ensure that personal data is collected and processed with consent, except in cases permitted by law.
Users have the right to request correction, deletion or restriction of their data.
We comply with regulations on cross-border data transfers.
In case of a data breach, we have procedures in place to notify relevant authorities and affected individuals.
We continuously review our privacy practices to align with UAE legal requirements.

If you require additional information regarding your privacy rights under UAE law, please contact us.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will take steps to delete that information.

For users in the European Union, the age threshold for parental consent may be 16 years, depending on local regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@biosoilz.com
This Privacy Policy complies with UAE PDPL, GDPR, CCPA and other international privacy standards. If you require any additional information, please contact us.